Account & Data Deletion

Account Closure & Data Deletion Guidance

We respect your right to control your personal account. Learn how deletion requests are handled for patients and clinic operators in compliance with Indian healthcare record laws.

Statutory Medical & Financial Retention Mandate

Under Indian law (including National Medical Commission guidelines, Clinical Establishments Act rules, and tax regulations), healthcare facilities and coordination intermediaries are required to preserve records of completed clinical consultations, billing invoices, and audit trails for a mandatory minimum retention period (typically 3 to 5 years). Account deletion deactivates your personal login credentials and anonymizes marketing identifiers, but statutory clinical records cannot be wiped immediately.

For Patients

If you wish to close your patient account and remove your active phone number from the DOCFO platform:

1.Check Upcoming Appointments: Cancel any pending or scheduled consultations to avoid unexcused clinic no-shows.

2.Submit Deletion Request: Use the Data Privacy Portal or email privacy@docfo.in with your registered 10-digit mobile number.

3.Identity Verification: We will send a confirmation SMS or email to verify account ownership.

4.Account Closure: Your login authentication profile is permanently deleted, and profile records are dissociated.

For Clinics & Staff Members

If a healthcare facility or clinic staff member wishes to close their operational profile:

1.Staff Members: Clinic managers can revoke staff access immediately within the Clinic Portal under Staff Settings.

2.Facility Closure: Clinic owners must settle outstanding booked sessions, notify patients, and formally request decommission via clinics@docfo.in.

3.Public Delisting: The clinic profile, doctor affiliations, and schedules are immediately removed from patient search directories.

Account Disabling vs. Historical Logs

When an account is deleted, your authentication record (Supabase Auth UID) is deleted, terminating all active browser sessions and preventing future sign-ins.

However, historical appointment timestamps and queue entry references that form part of a clinic’s audit log are anonymized rather than deleted, ensuring that clinic daily consultation logs remain structurally sound for clinical accounting.

Ready to submit a deletion request?

Send your request from your registered email address or mobile phone to our Privacy Desk.

Open Data Privacy Form Email privacy@docfo.in